Cancellation and refunds

1. Cancelling a subscription at any time

Go to Billing and select Cancel subscription. That is the whole process. You do not need to telephone us, email us, or give a reason, and there is no retention flow designed to talk you out of it.

Your access continues to the end of the period you have already paid for, and nothing is charged after that. If you change your mind before the period ends, you can restart without losing your saved breakdowns.

2. Your statutory right to cancel

If you are a consumer, you have a legal right to cancel within 14 days of entering into the subscription, without giving a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When that right ends

This service is supplied digitally and begins the moment you subscribe. Because of that, at checkout we ask you to agree, in two separate statements, neither of which is ticked for you:

1. that you expressly request that we begin supplying the service immediately, during the 14-day cancellation period; and
2. that you acknowledge that once the service has been fully supplied you will lose your right to cancel, and that if you cancel during the 14-day period after supply has begun you will be charged for what has been supplied up to that point.

Both statements are repeated in the confirmation message we send you when the subscription starts, so that you have a durable record of what you agreed to.

If you have not agreed to both of those, supply does not begin until the 14 days have passed, and your cancellation right is unaffected throughout.

Cancelling on renewal

Where a subscription renews onto a new term, you have a further 14 days from that renewal in which to cancel it. We apply this voluntarily and ahead of the requirement to do so — see section 5.1 of the Terms.

3. How to exercise the statutory right

Tell us clearly that you wish to cancel, before the 14 days are up. Any clear statement is enough. You can:

• email support@ispinstallation.shop saying that you are cancelling; or
• use the form below, which you may copy, complete and send to that address; or
• write to us at the postal address published on our Legal information page.

You do not have to use the form. It is provided because the regulations require us to make it available.

4. The statutory cancellation form

Model cancellation form, Schedule 3 Part B, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5. Refunds

• Where a refund is due we pay it within 14 days of accepting the cancellation, using the same means you used to pay, and we do not charge a fee for it.
• If you cancelled after supply began with your consent, we may deduct an amount proportionate to what had been supplied up to the point you told us. The deduction is calculated against the full price of the plan.
• If we cancel or close your account for a reason that is not your fault, we refund the unused portion of the period you have paid for in full.
• If something went wrong — the service was unavailable, or did not perform as it should — tell us. You have statutory rights in relation to services supplied without reasonable care and skill, and we would rather put it right than argue about it.

6. Free plan

The free plan involves no payment and no subscription, so there is nothing to cancel. You can close the account at any time and everything associated with it is deleted.

7. Your statutory rights

Nothing on this page or in our terms affects your statutory rights. If you would like independent advice about them, Citizens Advice can help.